FAQ

Frequently asked questions

Can’t find the answer you’re looking for? Reach out to our customer support team.

Why don’t Greyhound Broadband’s prices go up like other providers?
We’ve all experienced it. Other broadband providers giving us upfront fancy prices, selling us in and then charging us more after our contract ends! At Greyhound we believe in connecting people, building relationships and rewarding loyalty, so we won’t punish you with larger monthly bills then longer you stay with us!
How do I get connected to Greyhound Broadband?
Check if you can get Greyhound Broadband here. If our super-fast fibre broadband is available, then getting set-up is simple. All you need to do is tell us more about the service you would like, choose the package that works best for you, and create your Greyhound Broadband account. If you like to find out a bit more, just get in touch with one of our team.
Can I get help with choosing my home broadband?
We understand that Wi-Fi, broadband and internet can all get a bit confusing. That’s why Greyhound Broadband is always on hand to help, whether you can’t decide on a broadband package or you don’t know how to connect your router. Give us a call and we’ll help you get set up.
How do I switch internet providers?
When you sign up for Greyhound Broadband we’ll need your current providers Network Account Number or UAN (Universal Account Number). We’ll use these details to let your current provider know that you would like to cancel your broadband subscription with them. If you are no longer in contract with your current provider you’ll need to give them 30 days notice of cancellation.

Get in touch

Want to get in touch? We'd love to hear from you. Here's how you can reach us...

Postal address

Crag Avenue, Clondalkin Industrial Estate,

Dublin 22

Our new telephone number is:

Phone number
01-913-1111
Our team are available:
Mon - Fri : 8:00 am – 17:00 pm
Sat : 9:00 am – 14:00 pm

NOTE : If you are an existing Greyhound customer, please include your account number.